“Focus needs to shift to alternative ways of showcasing products to allow consumers to experience products and services outside the store as much as possible”

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Strategy Analytics:

Key report findings include:

The pandemic will have long-term impacts on what consumers want to purchase as well as how they purchase them. In addition to the inevitable increased use of delivery services for grocery and food, alternative shopping experiences such as Amazon Go’s contactless shopping experience – where consumers do not have to proceed through a checkout experience – will also see a boost in popularity.