J.C. Penney hopes to get rid of cashiers and cash registers by 2014, and instead have salespeople use iPod Touch devices to check out customers, or self-checkout lanes.
Starting this weekend, salespeople in Penney’s new Levi’s shops will use only iPads to check out customers. All of Penney’s 1,100 stores will offer mobile checkout by the end of the year, spokeswoman Kate Coultas says.
More than 6,000 Nordstrom salespeople are already using mobile devices to check people out, just like at Apple stores. By the end of this year, Nordstrom salespeople will be able to do everything on their handheld devices that they can at a register, says Jamie Nordstrom, president of the company’s online division.
“I believe the future of our point-of-sale systems is completely mobile,” he says. “It’s hard to know whether it’s in one year or five years because the technology is evolving so rapidly.”
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