My December 31, 2007, blog entry was called What Do You Listen For? I wrote that if you listen for errors and offense, you will find them, but if you listen for truth and meaning, you will find them instead.
How can you tell when someone is not listening for truth and meaning? One sign is the word, “but,” which suggests one has listened only for something to contradict. The Entrepreneurial Investor co-author Dean Zatkowsky calls the expression “yeah, but…” a “reflexive rebuttal,” a knee-jerk need to trump another’s point with one of your own.