I recently recommended Deming’s book: “out of the crisis” to a friend.

The Boeing mess offers a front row seat:

The Boeing inspector recorded in CMES that the repair was not done properly, that the Spirit team “just painted over the defects.” As a result, the repair job was reopened. Looking at it anew, the Spirit mechanics then discovered that, in addition to the problematic rivets, the pressure seal sandwiched between the plug and the airframe was damaged and needed replaced. “The big deal with this seal,” the whistleblower wrote, was that the replacement part was not on hand in Renton and needed to be ordered, which could threaten to delay the jet’s delivery schedule.

Well worth reading!

Bonus: Deceased Boeing Engineer Joe Sutter’s book is worth a deep dive as well.

And:

For years, Boeing management was accused of focusing on money rather than products, performance or people. Between 2014 and 2018, it gave away $53 billion in dividends and buybacks. But that shareholder focus no longer works. Boeingis the only large-cap aerospace company in the world with a flat share price throughout the remarkable demand surge the industry has seen over the last three years.